Assistant Store Manager - Broadway NSW We are currently seeking an Assistant Store Manager for our store in Broadway Nsw . Our vision We inspire readers, empower lifelong learners and create memorable reading experiences. Who are we? At QBD Books, we believe in the power of stories - to connect, to inspire and to change lives. As Australia’s largest Australian-owned book retailer, we are on a mission to make bookselling an art again. We are looking for a passionate, curious and customer-loving Assistant Store Manager to help lead one of our store teams and bring that mission to life. Whether you are a lifelong reader, an experienced retailer, an emerging leader or someone who simply loves connecting customers with the right story, this is your chance to be part of something meaningful. Our Awesome Customer Experience program is at the heart of how we trade. It is how we create genuine customer connections, showcase the magic of books and leave every customer feeling welcomed, understood and inspired. About the role As Assistant Store Manager, you will help support the day-to-day performance, culture and operations of an SSM store. This is a hands-on leadership support role where you will work closely with the Store Support Manager to help coach and support the team, maintain strong store standards, drive customer experience and keep the store operating smoothly when the Store Support Manager is working across locations. You will be supported by your Store Support Manager and wider QBD leadership team, and you will participate in relevant parts of QBD’s Leadership Program, designed to help build practical leadership capability across coaching, communication, team support, customer experience, onboarding and store operations. This is a full-time role, generally worked Sunday to Thursday, with roster details confirmed as part of the recruitment process. What you will do In this role, you will: support the Store Support Manager in the day-to-day running of the store; champion QBD’s Awesome Customer Experience program and role-model warm, confident and proactive customer service; help coach and support Team Members to deliver strong customer experiences and meet daily store expectations; provide practical on-shift direction, communication and support to the store team; support selected recruitment, onboarding, coaching and training follow-up activities under the guidance of the Store Support Manager; help maintain a positive, inclusive and accountable team culture where people feel supported to learn, grow and do great work; support store performance, including sales, conversion, average transaction value and customer experience outcomes; use store priorities, daily planning tools and practical coaching to help the team understand what good looks like; maintain strong visual merchandising, stock, replenishment, housekeeping and operational standards; support education, events, campaigns and local store initiatives; communicate clearly with your team and with the Store Support Manager, Support Office, Operations, Education and Regional leadership teams; help lead a one-team culture that puts customer experience, team wellbeing and safe work practices first. Our perfect candidate At QBD, we hire for attitude, potential and values fit. We want people who love books, love customers and want to be part of something bigger. Our Assistant Store Managers are people who: put the customer first and understand that great retail is built on human connection; enjoy supporting and motivating teams; communicate clearly, warmly and confidently; are commercially aware and interested in sales, service and store performance; stay curious about books, customers, people and better ways of working; embrace feedback and know that good coaching helps everyone improve; are proactive, organised and calm under pressure; enjoy creating a store environment that feels welcoming, inclusive and inspiring; can balance customer experience, operations, stock and team support; are ready to grow their leadership capability and take the next step in retail leadership. You do not need to know every book on the shelf. You do need to be curious, customer-focused and excited about helping people find their next great read. What we offer This is a fantastic opportunity to join Australia’s largest and fastest-growing Australian-owned bookseller in an important store leadership support role. As a QBD Assistant Store Manager, you will have access to: a competitive remuneration package; incentive opportunities; structured development through relevant parts of QBD’s Leadership Program; support from your Store Support Manager, Regional Manager and wider QBD network; a generous staff discount on all products; the opportunity to help support and develop a passionate team of booksellers; the chance to help shape memorable customer experiences every day. If you have a professional attitude, a love of people, a passion for great customer experiences and an interest in books, we would love to hear from you. Please apply by submitting your resume and a cover letter outlining your relevant experience and your passion for people, selling and reading. Please note that due to the expected high demand for this role, only complete applications will be considered and only successful candidates will be contacted for an interview.
